There are a few reasons why you might not have received cashback this week 👇
- If you finished the week with a profit, cashback isn’t applied (it’s based on net losses from Thursday 00:00 to Thursday 00:00 UTC).
- Cashback only counts slot bets, not Live Casino or Card Games.
- Your account needs to be active (no self-exclusion or cooling-off during the cashback day).
- Only real money bets count — bonus money isn’t included.
- Cashback is paid every Thursday at 10:00 AM UTC, so it might just not be payout time yet.
You can check the full terms here: https://www.betiro.com/promotions/10-weekly-cashback
💡 If none of these apply, let’s take a closer look — please reach out to our support team for help!