(Also applies to: “Why was my withdrawal declined?” / “Why didn’t my cashout go through?”)
A withdrawal may fail or remain unprocessed for several reasons. The most common ones include:
- Missing beneficiary name: Your First and Last name may not have been entered in the “Beneficiary” field.
- Third-party account: You may be trying to withdraw to a payment account not registered in your own name, which is not allowed.
- Too many payment methods added: Having an excessive number of payment methods linked to your account can trigger security checks that block the withdrawal.
- Bank restrictions: Your bank may have limits or policies that prevent them from accepting certain types of transactions.
If none of these apply to your situation, please let us know — we can review the issue and escalate it to our Payments Team if needed.