Author: Matheus Taylor

If a player no longer has access to the email registered to their account and needs to change it to a new one, please let them know that, unfortunately, we do not currently have the option to change their email address. They will need to keep using the existing email to access their account.

If a player no longer has access to the email registered to their account and needs to change it to a new one, please let them know that, unfortunately, we do not currently have the option to change their email address. They will need to keep using the existing email to access their account.

If you recently attempted to access your account by making a deposit and are unable to log in, this may be due to the pending confirmation of your deposit. We recommend checking your inbox for the confirmation email. Please follow the instructions in that email to receive the funds in your account and gain access again. If this does not apply to you, we…

If you recently attempted to access your account by making a deposit and are unable to log in, this may be due to the pending confirmation of your deposit. We recommend checking your inbox for the confirmation email. Please follow the instructions in that email to receive the funds in your account and gain access again. If this does not apply to you, we…

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We currently do not have a welcome offer available. However, we provide a nice weekly cashback, allowing you to receive 10% back on your net losses while playing Slots. Feel free to ask if you need more information on the cashback. We also have different promotions throughout the year, which you can check by looking at our ‘Promotions’ page. To ensure you don’t miss out, make…

We currently do not have a welcome offer available. However, we provide a nice weekly cashback, allowing you to receive 10% back on your net losses while playing Slots. Feel free to ask if you need more information on the cashback. We also have different promotions throughout the year, which you can check by looking at our Promotions page. To ensure you don’t miss out, make…

If a Finnish player asks us if they need to verify their account or if they need to provide any documents to withdraw their winnings, we advise them that as a Trustly player, their account is created using their Bank ID, which has already verified their identity. Therefore, they do not need to complete any additional verification at this stage. However, please note that…

If a Finnish player asks us if they need to verify their account or if they need to provide any documents to withdraw their winnings, we advise them that as a Trustly player, their account is created using their Bank ID, which has already verified their identity. Therefore, they do not need to complete any additional verification at this stage. However, please note that…

If a player did not receive cashback, several reasons could apply. If any of the reasons below apply to you, we will investigate further. Profit: Cashback is calculated by taking your total deposit amount and subtracting your total withdrawal amount (including any outstanding amounts) along with your account balance for the specified period. This means that if you withdrew more than you deposited, you…