Author: Matheus Taylor

If you’re having trouble logging into your account, start by clearing your browser’s cache and cookies, then try logging in again. If that doesn’t resolve the issue, there could be other reasons: – Account Closure: If your account has been closed, you won’t be able to log in.– Finnish Players: If you’ve made a deposit to login as a Finnish player, you need to confirm a…

You may close your account at any time, and there are a few different options available depending on your needs: Temporary Closure:You can temporarily suspend your account by navigating to the Play Safe section and selecting the option to suspend your account. If you choose a Cooling-Off period, you won’t be able to deposit or play games, and you’ll be excluded from all promotional offers. However, you…

To create an account, simply click the green ‘Open Account’ button and follow the instructions.You’ll be prompted to enter your email, set a password, and provide personal details such as your full name, contact information, and address.Next, accept the Terms & Conditions, Privacy & Cookie Policy, and confirm that you are over 18 years old. You can also customize your notification settings at this stage.Once completed,…

It’s difficult to pinpoint the exact reason your account was blocked, but common causes include Responsible Gaming regulations or Anti-Money Laundering (AML) compliance.Please check your email for any communication from us. If we’ve requested additional documentation, you should have received a warning that your account could be blocked if we didn’t receive the necessary information in time. If that’s the case, simply follow the…

To update your address, please contact us at verification@dreamz.com with your new address and a government-issued document as Proof of Address.

It is solely the customer’s responsibility to provide truthful information upon registration. Please contact our customer support team by emailing verification@dreamz.com to have the account excluded from our services and prevent further gambling by the minor.Our legal team will review the case, and we may request some documentation to assist with the investigation. Thank you for your cooperation.

To send you an export of your personal data as requested, we’ll need to confirm your identity. Please send an email to hey@dreamz.com with the following information: – Full name:– Date of birth:– Address:– Mobile phone number:– Payment methods you’ve used on our platform:– The games you’ve played the most with us: We take the protection of your personal data very seriously, which is why we…

As stated under our Terms and Conditions both, you and the Casino can decide to have your Player Account closed at any time. Following the closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities. You can have more info by following…

You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location, as you must be resident in a jurisdiction that allows gambling.

You can adjust your limits by visiting our “Play Safe” page in the sidebar menu. If you would like to completely remove a limit from your account, please email our team at hey@dreamz.com. Be sure to include details about why you are making this request. If you wish to reduce your financial limits, the change will take effect immediately. However, if you want to remove or increase your limits, a…