Author: Matheus Taylor

Withdrawals are typically cancelled or declined if your deposit hasn’t been wagered at least three times, as outlined in our Terms & Conditions. If your withdrawal is cancelled, you’ll receive an email with the reason. However, if no reason is provided, the cancellation might be due to incorrect bank details. Please check your email to confirm if the cancellation was related to the wagering…

To find your free spins, simply click on “My Bonus” next to your balance in the top right corner of your screen, or open our sidebar menu. From there, you can select the bonus you wish to enjoy and activate it.

Our Welcome Offer at Winny is a Sticky Bonus. This means that your deposit will be tied to the bonus until the wagering requirements are met. For more information, please check our full Terms and Conditions or contact us via email at hey@winny.com

Unfortunately, if your account is in a cooling-off period, it won’t be eligible for the offer. The cashback offer is only available to active accounts. For more information, please check our Terms and Conditions.

While playing with bonus funds, the maximum bet you can place is €5. This rule remains in effect until you’ve fulfilled the wagering requirements for your bonus.

No, your cashback at Winny comes with no wagering requirements! It’s credited as real money, so you can use it to play or withdraw it directly—your choice. Let us know if you have any other questions about it or check the Terms and Conditions of the offer.

We’re sorry to hear that you’ve experienced issues while trying to purchase bonus features. Please double-check that the cost of the bonus feature is under €50. At Winny, there’s a limit of €50 for bonus buys, so features exceeding this amount won’t be available for purchase.

If a player did not receive cashback, several reasons could apply. If any of the reasons below apply to you, we will investigate further. Profit: The cashback is calculated based on your net losses. This means we review all the bets you placed on slots throughout the week and subtract any winnings you earned from those bets. If you finished the week with a…

The Welcome Offer is available to you on the day of your registration and lasts for 7 days. To receive the Welcome Offer, you must activate it before making a deposit. If you haven’t received the offer, it may have expired, you might not have activated it previously, or there could be a technical issue. Expired Offer: Expiration dates are established for a reason.…

At Winny, all free spins come with a 5x wagering requirement. This means you must bet five times the amount you won on the spins to request any cashout.