Author: Matheus Taylor
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Unfortunately, if your account is in a cooling-off period, it won’t be eligible for the offer. The cashback offer is only available to active accounts. For more information, please check our Terms and Conditions.Read More
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Our Welcome Offer at Dreamz is a Sticky Bonus. This means that your deposit will be tied to the bonus until the wagering requirements are met. For more information, please check our full Terms and Conditions or contact us via email at hey@dreamz.comRead More
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To find your free spins, simply click on “My Valuables” next to your balance in the top right corner of your screen, or open our sidebar menu. From there, you can select the bonus you wish to enjoy and activate it. If you need any help, feel free to reach out to us via email at hey@dreamz.comRead More
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There is no limit to how much you can win from free spins. If you’re lucky enough to have a big win, you keep it!Read More
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If you’re having trouble logging into your account, start by clearing your browser’s cache and cookies, then try logging in again. If that doesn’t resolve the issue, there could be other reasons: – Account Closure: If your account has been closed, you won’t be able to log in.– Incorrect Password: You may be entering the wrong password. Try resetting your password and logging in again.Read More
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You may close your account at any time, and there are a few different options available depending on your needs: Temporary Closure:You can temporarily suspend your account by navigating to the Play Safe section and selecting the option to suspend your account. If you choose a Cooling-Off period, you won’t be able to deposit or play games, and you’ll be excluded from all promotional offers. However, you…Read More
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To create an account, simply click the green ‘Open Account’ button and follow the instructions.You’ll be prompted to enter your email, set a password, and provide personal details such as your full name, contact information, and address.Next, accept the Terms & Conditions, Privacy & Cookie Policy, and confirm that you are over 18 years old. You can also customize your notification settings at this stage.Once completed,…Read More
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It’s difficult to pinpoint the exact reason your account was blocked, but common causes include Responsible Gaming regulations or Anti-Money Laundering (AML) compliance.Please check your email for any communication from us. If we’ve requested additional documentation, you should have received a warning that your account could be blocked if we didn’t receive the necessary information in time. If that’s the case, simply follow the…Read More
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To update your address, please contact us at verification@dreamz.com with your new address and a government-issued document as Proof of Address.Read More
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It is solely the customer’s responsibility to provide truthful information upon registration. Please contact our customer support team by emailing verification@dreamz.com to have the account excluded from our services and prevent further gambling by the minor.Our legal team will review the case, and we may request some documentation to assist with the investigation. Thank you for your cooperation.Read More
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