Author: Matheus Taylor

If you need to change your phone number, it’s easy! Just go to the sidebar menu, click on “Profile,” and update your number there. If you’d prefer, you can email us at hey@winny.com with both your old and new numbers, and we’ll take care of the update for you.

At Winny, each player is allowed to register only one account. If multiple accounts are detected, they will be closed immediately. This rule applies to accounts created by representatives, relatives, or any other third parties acting on your behalf. For full details, please refer to our Terms and Conditions.

You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location, as you must be resident in a jurisdiction that allows gambling.

As stated under our Terms and Conditions both, you and the Casino can decide to have your Player Account closed at any time. Following the closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities. You can have more info by following…

To send you an export of your personal data as requested, we’ll need to confirm your identity. Please send an email to hey@winny.com with the following information: – Full name:– Date of birth:– Address:– Mobile phone number:– Payment methods you’ve used on our platform:– The games you’ve played the most with us: We take the protection of your personal data very seriously, which is why we…

It is solely the customer’s responsibility to provide truthful information upon registration. Please contact our customer support team by emailing verification@winny.com to have the account excluded from our services and prevent further gambling by the minor.Our legal team will review the case, and we may request some documentation to assist with the investigation. Thank you for your cooperation.

To update your address, please share your new address and a government-issued document as proof of address. Or contact us at verification@winny.com. Our team will check your document and make the necessary changes as requested.

It’s difficult to pinpoint the exact reason your account was blocked, but common causes include Responsible Gaming regulations or Anti-Money Laundering (AML) compliance. Please check your email for any communication from us. If we’ve requested additional documentation, you should have received a warning that your account could be blocked if we didn’t receive the necessary information in time. If that’s the case, simply follow…

To create an account, simply click the purple ‘Open Account’ button and follow the instructions.You’ll be prompted to enter your email, set a password, and provide personal details such as your full name, contact information, and address.Next, accept the Terms & Conditions, Privacy & Cookie Policy, and confirm that you are over 18 years old. You can also customize your notification settings at this stage. Once completed,…

You may close your account at any time, and there are a few different options available depending on your needs: Temporary Closure:You can temporarily suspend your account by navigating to the Play Safe section and selecting the option to suspend your account. If you choose a Cooling-Off period, you won’t be able to deposit or play games, and you’ll be excluded from all promotional offers. However, you…