Author: Matheus Taylor

(Also applies to: “Can I use a shared bank account to deposit?” / “Can I deposit from an account with someone else’s name on it?”) No — deposits from joint accounts are not permitted. As stated in our Terms & Conditions (Section 6.8), players may only use payment methods registered solely in their own name. Using a joint or shared bank account, even if you are one of…

(Also applies to: “Why do you need my personal details?” / “Why do I have to share my information?”) We request your personal data to help protect your account and ensure compliance with legal and regulatory requirements. This information helps us safeguard against misuse, identity theft, and unauthorised activity. Your details are treated with the utmost confidentiality and are never shared with third parties, except when required by law or regulatory authorities.…

(Also applies to: “Can I play if I’m under 18?” / “Can I register if I’m not old enough?”) No — you cannot create an account at Slotmaster if you are underage. You must be at least 18 years old, or meet the legal gambling age in your jurisdiction, whichever is higher. During verification, you may be asked to provide proof of age, and…

No — at Slotmaster, each player is only allowed to have one account. Creating or using more than one account (even under different names, emails, or personal details) is not permitted. If multiple accounts are detected, they will be closed immediately, and any associated bonuses or winnings may be forfeited. This rule also applies to accounts created by family members, representatives, or any third…

(Also applies to: “Can I play while using a VPN?” / “Is VPN allowed?” / “Can I hide my location?”) No — you may not use a VPN, proxy, or any other service or device that hides or alters your real location. Slotmaster requires all players to be physically located and legally resident in a jurisdiction where online gambling is permitted. Using a VPN…

(Also applies to: “Can you remove my personal data?” / “Can I request data deletion?” / “Can you erase all my information?”) We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This includes meeting our legal, regulatory, tax, accounting, and reporting obligations. In some cases, we may need to keep certain data for…

(Also applies to: “I can’t log in” / “Why is my login not working?”) If you’re having trouble logging into your account, first try clearing your browser’s cache and cookies, then attempt to log in again. This resolves most access issues. If you still can’t log in, it may be due to one of the following reasons: Account ClosureIf your account has been closed,…

(Also applies to: “How do I take a break from playing?” / “How can I close my account?”) If you need some time off, you can choose to take a temporary break from playing. This break can last for a day, a week, or even a few months, depending on what works best for you. During this period, you will still be able to…

(Also applies to: “Can I play from The Netherlands?” / “Can I play from Canada?” / “Can I play from Germany?” or any other country-specific question) If you’re able to sign up, log in, and play, then you’re good to go! 🎉 Some countries and regions may be restricted. However, if you have full access to your account and games, it means your location is not affected by any current…

(Also applies to: “Can my cooling-off period be removed?” / “Can you remove the cool-off period?”) No — once a cooling-off period has been activated, it cannot be removed or shortened under any circumstances. Your account will remain closed until the selected cooling-off period has fully expired. After that, it will reopen automatically, and you’ll be able to log in and play again as normal. Tip: Cooling-off periods are in place…