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(Also applies to: “How can I change my password?” / “I forgot my password — what should I do?”) If you’re logged in and want to create a new password: Open the Side Menu and select “My Account.” Go to the “Settings” section. Enter your current password, then your new password, and click “Save Changes.” If you’ve forgotten your password and need to reset it: Go to the Log In page. Just below the “Log In” button, click “Click here…

(Also applies to: “How can I turn marketing emails or SMS on/off?” / “How do I stop receiving promotional messages?”) You can easily update your communication preferences through your account settings: Open the Side Menu and select “My Account.” Go to the “Settings” section. Under “Communication,” you’ll see two options — Receive marketing emails and Receive marketing SMS. Use the toggles to enable or disable each option based on your preference. Your changes will take effect immediately, so…

(Also applies to: “Can I download the Slotmaster app?” / “Is there a mobile version of Slotmaster?”) At the moment, Slotmaster doesn’t offer a standalone mobile app. However, our website is fully mobile-optimized, meaning you can access all the same features — including deposits, withdrawals, gameplay, and support — directly through your smartphone or tablet browser.

(Also applies to: “Can I set limits on my play?” / “What responsible gaming options are available?”) At the moment, you can set a Cooling-Off limit on your account. The Cooling-Off period allows you to temporarily disable access to your account for a specific number of days that you choose. During this time, you won’t be able to log in or use any account features. Once the selected period ends, your…

Also applies to: “Can I set limits on my deposits?” / “Can I control how much I lose?”) At the moment, we do not yet offer an option to set deposit or loss limits directly through your Slotmaster account. However, we are actively working to introduce this feature in the future.

(Also applies to: “Do you charge fees for withdrawals?” / “Will I pay extra to cash out?”) Wherever possible, Slotmaster does not charge any fees for deposits or withdrawals. However, in some situations, fees may apply — for example, when using certain payment methods or when a foreign currency conversion is involved. If any fee applies, we will always do our best to notify…

(Also applies to: “Why was my withdrawal declined?” / “Why didn’t my cashout go through?”) A withdrawal may fail or remain unprocessed for several reasons. The most common ones include: Missing beneficiary name: Your First and Last name may not have been entered in the “Beneficiary” field. Third-party account: You may be trying to withdraw to a payment account not registered in your own…

(Also applies to: “When will I receive my withdrawal?” / “Why is my withdrawal pending?”) Withdrawals at Slotmaster are usually processed instantly. However, in rare cases where a manual review is required, the processing time on our side may take up to 24 hours. Once your withdrawal has been approved, the time it takes for the funds to reach your bank depends on your…

Please allow up to 10 minutes for your deposit to be processed. If more than 10 minutes have passed and you have been charged, but the funds still haven’t appeared in your Slotmaster account, please send us a proof of payment so we can review the transaction. You can email your proof to hey@slotmaster.com. The document should show the amount, date, and transaction reference…

(Also applies to: “Why is my card not working?” / “Why can’t I deposit with my card?”) A card deposit may be declined for several different reasons. Some of the most common ones include: Missing beneficiary name: You may not have entered your First and Last name in the “Beneficiary” field. Expired card: Your card may no longer be valid. Insufficient funds: Your bank…