When a Player shows any signs of RG, we will proceed via Self-Exclusion (RG Account Closure) Ensure the Player is verified Chat: Ensure, the Player is logged in. If not, verify 3 security details. Email: Ensure they used their registered email address or provided 3 security details. If they didn’t, ask them to verify the connected address and insist on confirming security questions. Close…
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When a Player doesn’t show any signs of RG, we will proceed to Disable Account (Non-RG Account Closure) Ensure the Player is verified Chat: Ensure, the Player is logged in. If not, verify 3 security details. Email: Ensure they used their registered email address or provided 3 security details. If they didn’t, ask them to contact us via the email registered. Ask for the…
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