Category: Dreamz Account – Chatform

If a player no longer has access to the email registered to their account and needs to change it to a new one, please let them know that, unfortunately, we do not currently have the option to change their email address. They will need to keep using the existing email to access their account.

If you recently attempted to access your account by making a deposit and are unable to log in, this may be due to the pending confirmation of your deposit. We recommend checking your inbox for the confirmation email. Please follow the instructions in that email to receive the funds in your account and gain access again. If this does not apply to you, we…

If you need some time off, you can take a short break from playing for a day, a week, or even a few months. During this break, you will still have access to your account, but you won’t be able to deposit funds, play, or receive promotional offers. Your account will automatically reactivate once the break period is over. However, if you’re looking to…

If you’re having trouble logging into your account, start by clearing your browser’s cache and cookies, then try logging in again. If that doesn’t resolve the issue, there could be other reasons: – Account Closure: If your account has been closed, you won’t be able to log in.– Incorrect Password: You may be entering the wrong password. Try resetting your password and logging in again.

You may close your account at any time, and there are a few different options available depending on your needs: Temporary Closure:You can temporarily suspend your account by navigating to the Play Safe section and selecting the option to suspend your account. If you choose a Cooling-Off period, you won’t be able to deposit or play games, and you’ll be excluded from all promotional offers. However, you…

To create an account, simply click the green ‘Open Account’ button and follow the instructions.You’ll be prompted to enter your email, set a password, and provide personal details such as your full name, contact information, and address.Next, accept the Terms & Conditions, Privacy & Cookie Policy, and confirm that you are over 18 years old. You can also customize your notification settings at this stage.Once completed,…

It’s difficult to pinpoint the exact reason your account was blocked, but common causes include Responsible Gaming regulations or Anti-Money Laundering (AML) compliance.Please check your email for any communication from us. If we’ve requested additional documentation, you should have received a warning that your account could be blocked if we didn’t receive the necessary information in time. If that’s the case, simply follow the…

To update your address, please contact us at verification@dreamz.com with your new address and a government-issued document as Proof of Address.

It is solely the customer’s responsibility to provide truthful information upon registration. Please contact our customer support team by emailing verification@dreamz.com to have the account excluded from our services and prevent further gambling by the minor.Our legal team will review the case, and we may request some documentation to assist with the investigation. Thank you for your cooperation.

To send you an export of your personal data as requested, we’ll need to confirm your identity. Please send an email to hey@dreamz.com with the following information: – Full name:– Date of birth:– Address:– Mobile phone number:– Payment methods you’ve used on our platform:– The games you’ve played the most with us: We take the protection of your personal data very seriously, which is why we…