(Also applies to: “My free spins are missing after deposit” / “How long does it take for free spins to be added?”)
If you’ve made a deposit to receive free spins through one of our promotions, please note that during large campaigns or high-traffic periods, there may occasionally be a delay in crediting the spins.
In most cases, free spins are credited within 25 minutes after a successful deposit. If it has been longer than that and your spins still haven’t appeared, please allow a little extra time, as they may still be processing.
Tip: If your free spins haven’t been added after an extended delay, please provide your deposit details or a screenshot of the promotion, and we’ll escalate the case to our Promotions Team for review.