You may close your account at any time, and there are a few different options available depending on your needs
If you choose a Cooling-Off period, you won’t be able to deposit or play games, and you’ll be excluded from all promotional offers. However, you will still have access to withdraw any remaining funds. The Cooling-Off period is applied immediately, and once it expires, your account will be automatically re-opened.
Alternatively, you can choose Self-Exclusion to take a longer break from gambling. This option is ideal if you want to restrict your play or if gambling is no longer just fun and entertainment. You are not able to access your account with the active Self-Exclusion; Once the period ends, your account will automatically be re-opened.
If you wish to close your account temporarily or permanently, please contact our support team at support@betiro.com for further assistance.