(Also applies to: “Why do you have my bank details?” / “How did you get my bank account information?”)
We only have access to your bank account number if you have previously provided it to us — for example, when you made a withdrawal request or added your bank details as a payment method.
If some time has passed, you may simply not remember submitting this information. Please rest assured that all banking details are stored securely and confidentially, in full compliance with data protection and privacy regulations.