(Also applies to: “Can you tell me my cashback amount?” / “How is cashback calculated?”)
Currently, I’m unable to provide the exact cashback amount in advance. However, once your cashback has been credited, you’ll receive a confirmation email detailing the exact amount awarded.
Cashback is calculated based on your net losses on Slots from Thursday 00:00 to the following Thursday 00:00 (UTC). If your total gameplay results in a net loss, you’ll receive a percentage of that amount back as real money.
If you’d like to have your expected cashback reviewed before it’s credited, Fiona can escalate your request to the relevant team, who will verify your eligibility and estimated amount.
Tip: Cashback is credited automatically every Thursday at 10:00 AM (UTC) to all qualifying players.