Why have my deposit not been added yet?
Usually, deposits are added to your account instantly. However, in some cases, they can take longer. This is because payments are processed by a Payment Service Provider (PSP), not directly by instaslots. While we aim for fast transactions, a few factors can cause delays:
- Processing Times: The PSP processes transactions on our behalf, and depending on the payment method, it may take longer due to system delays.
- Busy Times: During peak periods, such as weekends or holidays, processing may be slower due to a higher volume of transactions. Some payment providers also only process transactions during business hours.
Most deposits are completed immediately, but if your deposit has been delayed for more than 24 hours, feel free to contact us at hey@instaslots.com. We’ll check with the PSP for you.
To help speed up the investigation, please provide us with proof of the transaction, showing the amount, date, and reference number.