(Also applies to: “My game froze — what should I do?” / “What happens if the slot crashes?”)
If a game crashes while you’re playing, try restarting the game — in most cases, the round will resume from where it left off once you reopen it.
If the round doesn’t continue automatically or the issue persists, please provide as much detail as possible, including:
- The name of the game,
- The time the bet was placed, and
- The bet amount.
If possible, attach a screenshot showing the issue — this helps us speed up the investigation.
Once you share those details, Fiona will escalate the case to the relevant team, who will review the game round and get back to you as soon as possible.
Tip: Don’t worry — your balance and gameplay data are safely recorded, so any valid rounds or winnings won’t be lost.