If you have received free spins from us and encounter the error code “Failed to activate,” it may be due to a few different reasons:
Location Mismatch
Ensure you are in the same country that you set as your profile country. If you are using a VPN, we recommend turning it off to resolve this issue.
Closed Account
If your account is on cooling-off or closed, free spins cannot be activated. Your account must be open to activate and use your free spins.
Technical Issue
If the above issues do not apply to you, our team will be notified and will replace your free spins for another game within 24 hours.
We apologize for any inconvenience this may have caused.