(Also applies to: “Why was my Welcome Offer not added?” / “I didn’t get my Welcome Bonus”)
There could be a few reasons why the Welcome Offer wasn’t added to your account.
- The offer is only valid within 7 days of registration.
- It is limited to one per IP address, device, or household.
- The bonus must be selected (opted in) during your first deposit — if it wasn’t selected, the offer won’t be applied automatically.
If you believe you met all the requirements but still didn’t receive your bonus, Fiona can escalate your case to the relevant team to review your account.
You can also check the full Terms and Conditions of the offer here:
👉 https://www.betiro.com/promotions
Tip: Always make sure to select the Welcome Offer before confirming your first deposit to ensure it’s added successfully.