If a player did not receive cashback, several reasons could apply. If any of the reasons below apply to you, we will investigate further.
Profit: The cashback is calculated based on your net losses. This means we review all the bets you placed on slots throughout the week and subtract any winnings you earned from those bets. If you finished the week with a profit, you will not qualify for any cashback.
Live Casino Bets: The cashback is only based on your gameplay in Slots. Any bets made on Live Casino or Card games do not qualify for the cashback offer.
Closed Account: The cashback is available only to active players. If you were on a Self-Exclusion or Cooling Off period during the cashback day, you will not qualify for this offer. To be eligible for cashback, ensure that your account is active on the specified payday.
Bonus Money Bet: The cashback is calculated based on real money bets. Bets placed with bonus money do not qualify for cashback.
You can find the Terms and Conditions of the offer by following the link https://www.betiro.com/promotions/10-weekly-cashback
Not yet time for Payout: Our cashback is paid weekly on Thursdays at 10:00 AM UTC to all qualified players.