I’m sorry to hear that you haven’t received any cashback this week. There could be several reasons for this. If the reasons listed below do not apply to you and you believe you should have received a cashback amount, please don’t hesitate to reach out to us at hey@winny.com
Profit: The cashback is calculated based on your net losses. This means we review all the bets you placed on slots throughout the week and subtract any winnings you earned from those bets. If you finished the week with a profit, you will not qualify for any cashback.
Live Casino Bets: The cashback is only based on your gameplay in Slots. Any bets made on Live Casino or Card games do not qualify for the cashback offer.
Closed Account: The cashback is available only to active players. If you were on a Self-Exclusion or Cooling Off period during the cashback day, you will not qualify for this offer. To be eligible for cashback, ensure that your account is active on the specified payday.
Bonus Money Bet: The cashback is calculated based on real money bets. Bets placed with bonus money do not qualify for cashback.
You can find the Terms and Conditions of the offer by following the link https://winny.com/terms/bonus/