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Cashback is calculated from Thursday at 00:00 to the following Thursday at 00:00 UTC and is paid weekly on Thursdays at 10:00 AM UTC to all qualified players.Read More
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If you’re having trouble logging into your account, start by clearing your browser’s cache and cookies, then try logging in again. If that doesn’t resolve the issue, there could be other reasons: – Account Closure: If your account has been closed, you won’t be able to log in.– Incorrect Password: You may be entering the wrong password. Try resetting your password and logging in again.Read More
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To change your address, open the side menu and select the dropdown menu for “My Account. From there, you go to the “Profile” section, where you will have access to your account information and will be able to provide your new address. Please note that documents may be requested in the future to verify your address information.Read More
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We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect…Read More
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You may not use a VPN, proxy, or similar services or devices that mask or manipulate the identification of your real location, as you must be a resident of a jurisdiction that allows gambling.Read More
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No — at Betiro, each player is only allowed to have one account. Creating or using more than one account (even under different names, emails, or details) is not permitted. If multiple accounts are detected, they will be closed immediately, and any associated bonuses or winnings may be forfeited. This rule also applies to accounts created by family members, representatives, or any third parties…Read More
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No, you cannot create an account at Betiro if you are underage. You must be at least 18 years old or meet the legal gambling age in your jurisdiction. Proof of age may be required.Read More
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(Also applies to: “Why do you need my personal details?” / “Why do I have to share my information?”) We request your personal data to help protect your account and ensure compliance with legal and regulatory requirements. This information helps us safeguard against misuse, identity theft, and unauthorised activity. Your details are treated with the utmost confidentiality and are never shared with third parties,…Read More
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The verification process is automated and it usually takes a few minutes up to an hour.Read More
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You don’t need to verify your account when you first sign up and start playing with us. When verification is needed, you’ll receive an email notification, and the Verification Tool will appear in your cashier (deposit section), where you can securely upload the required documents. As a licensed gaming operator, we’re required to verify the personal details you provide. This process is important for…Read More
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