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If a player encounters the error message, “Sorry, it looks like your spin exceeds gaming limits,” it indicates that they are attempting to purchase a bonus feature for more than €50. In all slot games, the maximum amount allowed to buy a bonus feature is €50. Any attempts to purchase a bonus feature above this limit will not be successful.Read More
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If a player encounters the error message, “Sorry, it looks like your spin exceeds gaming limits,” it indicates that they are attempting to purchase a bonus feature for more than €50. In all slot games, the maximum amount allowed to buy a bonus feature is €50. Any attempts to purchase a bonus feature above this limit will not be successful.Read More
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If a player no longer has access to the email registered to their account and needs to change it to a new one, please let them know that, unfortunately, we do not currently have the option to change their email address. They will need to keep using the existing email to access their account.Read More
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If a player no longer has access to the email registered to their account and needs to change it to a new one, please let them know that, unfortunately, we do not currently have the option to change their email address. They will need to keep using the existing email to access their account.Read More
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If you recently attempted to access your account by making a deposit and are unable to log in, this may be due to the pending confirmation of your deposit. We recommend checking your inbox for the confirmation email. Please follow the instructions in that email to receive the funds in your account and gain access again. If this does not apply to you, we…Read More
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If you recently attempted to access your account by making a deposit and are unable to log in, this may be due to the pending confirmation of your deposit. We recommend checking your inbox for the confirmation email. Please follow the instructions in that email to receive the funds in your account and gain access again. If this does not apply to you, we…Read More
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We currently do not have a welcome offer available. However, we provide a nice weekly cashback, allowing you to receive 10% back on your net losses while playing Slots. Feel free to ask if you need more information on the cashback. We also have different promotions throughout the year, which you can check by looking at our ‘Promotions’ page. To ensure you don’t miss out, make…Read More
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We currently do not have a welcome offer available. However, we provide a nice weekly cashback, allowing you to receive 10% back on your net losses while playing Slots. Feel free to ask if you need more information on the cashback. We also have different promotions throughout the year, which you can check by looking at our Promotions page. To ensure you don’t miss out, make…Read More
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If a Finnish player asks us if they need to verify their account or if they need to provide any documents to withdraw their winnings, we advise them that as a Trustly player, their account is created using their Bank ID, which has already verified their identity. Therefore, they do not need to complete any additional verification at this stage. However, please note that…Read More
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