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If a Finnish player asks us if they need to verify their account or if they need to provide any documents to withdraw their winnings, we advise them that as a Trustly player, their account is created using their Bank ID, which has already verified their identity. Therefore, they do not need to complete any additional verification at this stage. However, please note that…Read More
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If a player did not receive cashback, several reasons could apply. If any of the reasons below apply to you, we will investigate further. Profit: Cashback is calculated by taking your total deposit amount and subtracting your total withdrawal amount (including any outstanding amounts) along with your account balance for the specified period. This means that if you withdrew more than you deposited, you…Read More
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If a player did not receive cashback, several reasons could apply. If any of the reasons below apply to you, we will investigate further. Profit: Cashback is calculated by taking your total deposit amount and subtracting your total withdrawal amount (including any outstanding amounts) along with your account balance for the specified period. This means that if you withdrew more than you deposited, you…Read More
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Cashback is calculated from Thursday at 00:00 to the following Thursday at 00:00 UTC and is paid weekly on Thursdays at 10:00 AM UTC to all qualified players.Read More
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Cashback is calculated from Thursday at 00:00 to the following Thursday at 00:00 UTC and is paid weekly on Thursdays at 10:00 AM UTC to all qualified players.Read More
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Cashback is calculated from Thursday at 00:00 to the following Thursday at 00:00 UTC and is paid weekly on Thursdays at 10:00 AM UTC to all qualified players.Read More
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Yes, we do offer birthday bonuses only to our active players! Our system automatically adds some spins on your special day. However, there may be instances where this is missed, as it’s not a guaranteed bonus.Read More
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Yes, we do offer birthday bonuses only to our active players! Our system automatically adds some spins on your special day. However, there may be instances where this is missed, as it’s not a guaranteed bonus.Read More
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Yes, we do offer birthday bonuses only to our active players! Our system automatically adds some spins on your special day. However, there may be instances where this is missed, as it’s not a guaranteed bonus.Read More
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What is RTP? RTP (Return to Player) is a percentage that represents the average amount a player can expect to get back from a casino game over the long run. It indicates how much of the total wagers placed on a game are returned to players as winnings. For example, if a game has an RTP of 96%, it means that, on average, for…Read More
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